Delivery & Packaging Information...
UK Mainland Delivery Charges, Excluding All Islands & Scottish Highlands:
Your goods will be delivered via our chosen courier, usually DPD on the day of your choice. All perishable food will be sent in temperature controlled packaging containing ice packs.
Our standard delivery charges are worked out on your order value:
- FREE for orders £110.00 and above (to a single address)
- Just £4.95 for orders below £109.99 (to a single address)
Collect Your Order From The Artisan Smokehouse:
If you would like to collect your order form us, then simply choose your preferred collection day using the date picker at checkout. We ask for collections to be made between 10am - 2pm on your chosen day, from The Artisan Smokehouse, Goose Barn, Back road, Falkenham, IP10 0QR (click for directions). For any variations in times please contact us before placing your order.
Islands & Scottish Highlands:
We are able to offer delivery to Scottish Highlands (basically north of Edinburgh/Glasgow postcodes but please check with us if unsure), Isle of Man & Isle of Wight, this is not our choice. There are occasions where this may however be feasible; please note, this will be on a 2-day service and will unfortunately incur additional charges (approximately £18 in total for orders under £110, and £12 for orders over). You will need to contact us via phone (01394 448414) or email (info@artisansmokehouse.co.uk) to arrange this prior to ordering. Also please be aware that the delivery date selected may not be met due to the 2-day delivery service.
Unfortunately we are currently unable to deliver to Guernsey & Jersey. Thank you for your understanding (it's just geography in the way).
NI, Ireland & Overseas:
Unfortunately, we are currently unable to deliver to Northern Ireland, Ireland and Overseas at present.
Delivery Address, Including Instructions If Not Going To Be In:
Please ensure that either yourself or your recipient is able to take delivery of your order, or that specific delivery instructions are left for the courier to leave your parcel in a safe, dry place.
On the 'checkout page' there is a box where you can add specific delivery instructions (such as leave with neighbour at 17, in porch etc), which we will pass onto the courier, who at their discretion, will leave in a safe place.
Please note: we cannot be held responsible for parcels, which are undelivered or mis-routed due to incomplete/incorrect addresses given by the customer, due to customer/recipient not being available to receive shipment, due to an incorrect delivery date being chosen by customer, due to parcel going missing once left in a 'safe' place or due to deterioration of packaging if parcel left out in inclement weather.
Delivery Day:
At checkout you will be able to select your preferred delivery date using the date picker. If for any reason, we are unable to deliver on that day, we will be in contact with you to arrange another suitable day.
We will advise you via email once your order has been dispatched containing further tracking information.
If you have not received your parcel within 48 hours of receiving the email, then please contact us immediately on: 01394 448414.
Overseas Customers:
Unfortunately due to the perishable nature of our food, cost and logistics, we are currently unable to deliver to overseas destinations.
Personalised Gift Message:
If you would like us to include a personal message with your order (at no extra charge) please write it in the Gift Message box at checkout.
Receipts & Packing Slips:
Please note; we do not include receipts as standard (as many orders are given as gifts) so please specify if you would like one. We do however include packing slips with orders which are clearly not intended as a gift.
Packaging & Recycling:
All perishable products will be delivered in temperature controlled packaging, containing ice packs, to ensure products arrive in optimum condition. However, we can not be held responsible for deterioration of goods resulting from unsuccessful delivery due to customer error (e.g. person not available to receive shipment, instructions not left, incorrect address given etc).
We are currently trying to minimise our impact on the environment. Therefore the majority of our parcels will now not be delivered in plastic packaging, simply in a cardboard box using paper packaging tape and paper void fill where necessary (which can all be recycled with your kerbside recycling). If we can and if appropriate we will also try to reuse packaging, although this is not case for our hamper boxes which are always brand new!
Our ice packs can be reused for your own picnics / lunch boxes etc. They are filled with distilled water and can simply be poured down the drain if you would prefer not to reuse them, and the plastic outer recycled.
Storage Of Products:
To ensure your fresh food products remain in optimum condition, we strongly advise that once you have received your order, you immediately unpack the items and place any perishable products in the fridge. Please follow the instructions on the individual products, regarding 'use-by' and 'best before' dates, and storage.
